Ladbrokes Live Chat

Published on: 05/03/2017

It’s fair to say that Customer Support used to be something that many online casinos didn’t give enough focus to. However, in an ever increasingly competitive online market-place, Casinos have realised the importance of offering great Customer Support regarding keeping members happy, and stopping them taking their business elsewhere.

One online casino that certainly understands the importance of customer support is Ladbrokes, and any member or non-member can contact the Ladbrokes Customer Support Team by Phone or Email.

However, Ladbrokes also offer an excellent Live-Chat Customer Support Option, but it’s only available to existing members, who must log-in to their account before accessing it. This may not please non-members who want to ask questions but, as this ethos should keep queues to a minimum, it really benefits members.

How To Start A Live-Chat Request

Log-in to your Ladbrokes Account, then click-on casino (live-chat is not available for sportsbook customers). Then click-on the phone symbol above the log-in sign. You’ll now see an option to open a live-chat, so click-on it.

Typical Response Times

Response times used to sometimes take hours or even days in some cases, but I’m pleased to report that this seems to be a thing of the past. I logged-in to my Ladbrokes Account 5-times this week, on different days, and at different times of the day, and the response times were excellent on each occasion.

Day	Live-Chat Requested	Ladbrokes Responded	Question Asked	Question Answered
Tuesday	9.00am	9.01am	9.02am	9.07am
Wednesday	2.30pm	2.33pm	2.34pm	2.38pm
Thursday	11.00am	11.02am	11.03am	11.04am
Friday	4.40pm	4.43pm	4.44pm	4.46pm
Saturday	10.22am	10.24am	10.26am	10.30am

Typical Live-Chat Conversation

10.24 PR/RE-Jim: Hi, my name is Jim, how may I help you today?
10.26 Me: Hi Jim, could you please send me a link to where I could read all about Ladbrokes` bookmakers license? Thanks.
10.27 PR/RE-Jim: One moment please.
10.30 PR/RE-Jim: Thank you for waiting.
10.30 PR/RE-Jim: Here is your requested link: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/1611
10.31 Me: Thanks for your quick and helpful response.

5 Questions we asked

Questions	Answers
Could you please tell me which different currencies I can make a deposit in?	Yes. You may deposit in GBP, AUD, EURO, NOK, NZD, SEK, CHF, USD
Could you please tell me which SSL Encryption Technology Ladbrokes uses to protect personal details?	You may check that if you go to the home page. click on the bottom part license no. 1611.
Could you please send me a link to where I could read all about Ladbrokes` bookmakers license?	Here is your requested link: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/1611
Could you please tell me in which countries is gambling at Ladbrokes restricted?	It would be impossible to fit the entire list in the live-chat box – but you can see all the restricted countries by clicking here:
Could you please tell me what different deposit methods I can use at Ladbrokes?	It is possible to deposit funds using Mastercard, Visa, Visa Delta, Skrill, PayPal, Neteller, Paysafecard and Bank Transfer. Or you may now make a deposit into your Ladbrokes account in one of our shops.